1. Policy Applicability
This shipping policy applies to all orders purchased from the SAPIENTIAX CO., LTD official website (sapientlux.com) and partner stores for delivery to addresses within the EU. We strictly adhere to EU regulations on cross-border trade and logistics, and are committed to providing transparent and reliable shipping services, ensuring every garment arrives safely and on time.
2. Shipping Time
Regular Orders: Upon successful payment and sufficient inventory, we will process and ship your order within 5-7 business days. After shipment, you will receive an email notification with a tracking number to track the shipment.
3. Shipping Time
EU Shipping: From the time your order is shipped from our warehouse, the shipping time to addresses within the EU member states is 20-40 business days. This time is only an estimate and may be affected by customs clearance efficiency, local logistics arrangements, and force majeure factors such as weather conditions in the destination country. Note for Certain Countries/Regions: For remote areas of the EU (such as the Greek islands and northern Finland), shipping times may be extended by 5-10 business days. This will be indicated based on the delivery address when you place your order.
4. Shipping Methods and Partner Logistics Providers
We primarily work with reputable EU-based logistics providers, including but not limited to DHL, FedEx, and DPD, to ensure safe and traceable shipping.
We will automatically select the most appropriate shipping method based on the weight, volume, and destination of your order, without any additional effort on your part.
5. Shipping Fees
Shipping fees are calculated based on the total weight, volume, and destination of your order. You can view the specific fees at the checkout page before submitting your order.
6. Tracking
After your order has shipped, you can track it using the following methods:
Log in to your account, go to the "My Orders" page, find the order, and click "Tracking";
Click the tracking number link in the shipping notification email to be redirected to the corresponding carrier's tracking page;
Enter the tracking number directly on the carrier's website to track your order.
7. Customs and Taxes
For orders shipped within the EU, we have already calculated the Value Added Tax (VAT). The amount you pay is already inclusive of this tax, and you do not need to pay additional import duties.
If inaccurate or incomplete delivery information causes customs inspection delays or additional fees, you will be responsible for these costs.
8. Delivery and Signature
Please ensure that the delivery address is correct and someone is present to sign for the item. If the item is not received after multiple deliveries, it may be returned to the warehouse, and you will be responsible for the round-trip shipping costs and any storage fees that may be incurred. When signing for your item, please ensure the packaging is intact. If you find any damage to the packaging or the item, please refuse to accept the item and contact our customer service ([email protected]) immediately. We will assist you with any follow-up matters.
9. Shipping Issues
If your item's shipping time exceeds the estimated timeframe, or if your shipping information has not been updated for an extended period, please contact our customer service by email. We will investigate and provide feedback within three business days.
If your item is lost or damaged during shipping, we will arrange for a replacement or a full refund after verification. The specific solution will be determined based on the individual circumstances.
10. Policy Updates
This Shipping Policy is subject to change based on changes in logistics costs, partner logistics provider policies, and relevant EU regulations. The latest version will be posted on sapientiax.com. We will notify you of any significant changes via email or website announcement.
If you have any questions about shipping, please feel free to contact us at [email protected]. We will be happy to assist you.